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How to Use Informal Learning to Meet Today's Learning Challenges
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Event Recorded on:
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Thursday, 15 October 2009, 1:00 PM - 2:00 PM
(GMT -04:00) Eastern Time (US & Canada)
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The mainstream adoption of new social and collaboration tools, coupled with budget decreases and the need for timely knowledge sharing, is putting a bright spotlight on informal learning. Bersin & Associates' research into high-impact learning organizations shows that learning leaders are focusing time and resources on developing innovative and cost efficient informal learning approaches that can be used on their own or blended with existing formal programs. In this webinar, Mallon will cover how the role of the corporate training department is evolving to meet today's learning challenges; Bersin & Associates' new framework for enterprise learning; the benefits of the formalization of informal learning; examples of how to blend on-demand, social, and embedded learning into formal training programs; informal learning and the LMS; and best-practice examples.
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David Mallon
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David Mallon directs research in enterprise learning for Bersin & Associates. He has more than a decade of experience in corporate learning strategies, programs, and processes; the selection and implementation of learning and performance solutions and related technologies. Prior to joining Bersin & Associates, Mallon led the consulting services practice at Learn.com, where he and his team assisted hundreds of clients with the integration and alignment of solutions to critical business objectives. Previously, Mallon held several training and development positions with EarthLink, where he was responsible for overall learning strategy for its global call center organization. This included the worldwide launch of an enterprise learning management system, the design and deployment of a comprehensive contact center agent certification program, and the implementation of a competency based performance management process and system.
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